How might we enable busy nurses to prioritise, making decisions that keep patients at home & them in their jobs?

Renal Nurses increasingly take on more patients. They see them less the once a month. This can make triaging potential issues before they happen challenging as their workload increases. To add to this, the data they receive from patients comes in  On visits to clinics, we learned hospitalisations can prevent a patient from taking care of themselves at home, and that receiving data in a more timely manner could reduce this risk significantly.

When I joined the team, they unpicking a hugely complex existing product. I visited clinics with our PO to gather foundational insights on what really matters to nurses. I was also the sole designer in a design sprint with senior stakeholders from different verticals to produce a prototype for initial testing. This was then tested & iterated before being developed into an MVP. I led this translation of the prototype from an idea to a fully formed backlog with out PO whilst managing a mid-weight designer working alongside me. At the same time, I was leading discussions across multiple product teams within Fresenius to align on Ux patterns, Ui components & customer insights to try to reduce re-invention of the wheel across business areas.

The focus of the user experience of the product was prioritisation; to help nurses not only make good decisions, but resolve the most pressing issues first. At a patient level, we made visible some of the softer (yet important) aspects of treatment such as a lifestyle goals. This is because the most successful treatment is one that balances clinical outcomes with lifestyle goals.